New digital system to enhance cleanliness in Tampines
Did you know that cleaners used to “make music” to announce their presence when they swept the corridor? Imagine the clanging of broom and dustpan to greet you every morning.
It has been some time since the cleaners did that, and Tampines Town Council is determined to reduce the amount of “no sweeping” complaints without having to revive the musical route.
In an effort to better protect our cleaners while further improving the cleanliness of Tampines estate, the Town Council had launched a system last December – the Estate Monitoring System (EMS) - to enable better cleaning operations. Tampines Town Council is the first in Singapore to execute the initiative.
Since its implementation in August, the Town Council has seen a 38% reduction in “no sweeping” feedback from residents – from 254 cases (Jun-Aug) to 156 cases (Sep-Nov). Still a work-in-progress, EMS uses the vertical positioning technology where it captures information on cleaners’ routes while at work.
“The Estate Monitoring System is part of our effort to provide better services through smart technology. By embracing digital innovation, Tampines Town Council can more effectively monitor the completion of our cleaners’ work, thereby allowing our residents to live in a cleaner and greener neighbourhood. EMS also cares for cleaners in situations of dispute regarding their cleaning schedules and routes,” says Ms Cheng Li Hui, Chairman of Tampines Town Council.
The system is currently being used in four out of five divisions in Tampines – Changkat, East, West and Central – covering about 530 blocks. It will soon be implemented in Tampines North with the renewal of the cleaning contract.